Last Updated: 01 January 2026
Privacy Policy for Metropolitan Locksmith Bronx
Metropolitan Locksmith Bronx ("we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with us, whether through our website, phone calls, or in-person service requests. As a US-based locksmith business operating out of 34 Metropolitan Oval, Bronx, NY 10462, we adhere to applicable US privacy laws and best practices.
1. Information We Collect
We collect various types of information to provide our locksmith services and improve your experience.
a. Personal Information
We may collect personal information directly from you when you: * Contact Us: Via phone, email (info@locksmithparkchester.com), or through contact forms on our website. This may include your name, address, phone number, email address, and details about your locksmith service needs. * Request Services: When you schedule a locksmith service, we collect details about your location, the type of service required (e.g., emergency lockout, lock repair, key duplication), and any specific access instructions. * Make Payments: When you pay for our services, we may collect billing information. While we do not typically store full credit card details on our servers, this information is processed securely by third-party payment processors.b. Non-Personal Information
We also collect non-personal information automatically when you visit our website: * Usage Data: This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our website and improve its functionality. * Device Information: Information about the device you use to access our services, such as device type, unique device identifiers, and mobile network information.2. How We Use Your Information
Metropolitan Locksmith Bronx uses the collected information for the following purposes: * To Provide Services: To schedule, dispatch, and complete your locksmith service requests efficiently and effectively. * Communication: To communicate with you regarding your service requests, appointments, confirmations, and follow-ups. We may also use your information to respond to your inquiries and provide customer support. * Payment Processing: To process payments for services rendered. * Service Improvement: To understand and analyze how our services are used and to improve our website, services, and client experience. * Marketing and Promotions: With your consent, we may send you occasional updates, promotional offers, or information about new services offered by Metropolitan Locksmith Bronx. You can opt-out of these communications at any time. * Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties. * Internal Operations: For internal record-keeping, auditing, and administrative purposes.
3. How We Share Your Information
Metropolitan Locksmith Bronx respects your privacy and does not sell your personal information to third parties. We may share your information only in the following circumstances: * Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services (e.g., payment processors, website hosting, analytics providers, scheduling software). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Protection and Security Measures
Metropolitan Locksmith Bronx implements a variety of security measures to maintain the safety of your personal information. We employ administrative, technical, and physical safeguards designed to protect against unauthorized access, use, alteration, and disclosure of the information we collect. These measures include: * Secure Sockets Layer (SSL) technology for data transmission on our website. * Restricted access to personal information for employees and authorized service providers on a need-to-know basis. * Regular security reviews of our systems and practices.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
We may use third-party services to enhance our operations and website experience: * Google Analytics: We use Google Analytics to collect information about how visitors use our website. This service helps us understand website traffic and usage patterns. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices at policies.google.com/privacy. * Payment Processors: When you make payments for our services, we use PCI-compliant third-party payment processors to handle credit card transactions securely. Metropolitan Locksmith Bronx does not directly store your full credit card details.
Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
6. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your browsing experience. * What are Cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) by websites you visit. They are widely used to make websites work more efficiently, as well as to provide information to the site's owners. * How We Use Cookies: We use cookies for various purposes: * Essential Cookies: Necessary for the website to function properly (e.g., for navigation). * Analytical/Performance Cookies: To collect information about how visitors use our website, which pages they visit most often, and if they receive error messages. This helps us improve how our website works. * Functionality Cookies: To remember choices you make (like your preferred language or region) and provide enhanced, more personal features. * Managing Cookies: Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may then be inaccessible or not function properly.
7. Your Privacy Rights Under US State Privacy Laws
Depending on your state of residence, you may have specific rights regarding your personal information. Metropolitan Locksmith Bronx is committed to honoring these rights where applicable.
a. California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights concerning your personal information, subject to certain exceptions: * Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it. * Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions. * Right to Opt-Out of Sale/Sharing: Metropolitan Locksmith Bronx does not sell your personal information. * Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you. * Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information (e.g., certain financial data, precise geolocation) to that which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such goods or services. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.To exercise these rights, please contact us at info@locksmithparkchester.com or write to us at our physical address. We may require you to verify your identity before processing your request.
b. Other US State Privacy Laws
Residents of other US states, such as Virginia, Colorado, Utah, and Connecticut, may also have similar privacy rights. We are dedicated to responding to all valid requests to exercise privacy rights in accordance with applicable state laws.8. Data Retention
Metropolitan Locksmith Bronx retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. * Service Records: We retain records of services provided for a period necessary for warranty purposes, potential follow-up services, and compliance with industry standards and legal obligations (e.g., for liability or insurance). * Communication Data: Correspondence with you may be retained for customer service and historical reference. * Financial Records: Financial transaction data is retained for tax and accounting purposes as required by law.
When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. Metropolitan Locksmith Bronx does not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@locksmithparkchester.com, and we will take steps to remove such information from our records.
10. Changes to This Privacy Policy
Metropolitan Locksmith Bronx may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Metropolitan Locksmith Bronx:
Email: info@locksmithparkchester.com Address: 34 Metropolitan Oval, Bronx, NY 10462
